1. Please note, we have a processing time of 1-3 business days for all orders. If you have placed your order during a sale period, this timing may be exceeded. Please trust that we always do our best to get your orders out to you as soon as possible.
2. We cannot guarantee delivery times, however, you should receive your delivery within 2-14 working days. This timing may be exceeded during peak or sale times. Timing may also depend on your own arrangements for mail delivery times with your local postal service. We thank-you for your patience.
3. We ship worldwide and to all international destinations. International delivery times vary between 2 -14 business days depending on your location.
5. USA customers can track their items via the FedEx USPS or UPS websites, depending on shipping destination.
6. If you have not received your ordered items within the allocated timeframe, please email us (firstname.lastname@example.org) with your full name and order number and we will investigate on your behalf. Justin Great is not responsible for any delays caused by customs. Sometimes the shipping time exceeds the estimate due to factors outside of our control.
7. If you would like more information on the carrier of your parcel once it has reached the destination country, please email customer care (email@example.com). We are more than happy to help!
8. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.